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Processing: We strive to provide a same-day processing service for all order received online or via phone. In some circumstances a product may be unavailable, in which instance a store respresentative will call or e-mail to discuss alternate options. In some cases this may mean a product must simply be ordered from a supplier, or a product may have been discontinued, in which case we will endeavour to provide a suitable replacement.

Delivery: The Trading Stables offers postage Australia-wide via Australia Post. A minimum $12.95 postage charge applies to all items listed on our online store. Some larger items and some inter state area's will incur a larger postage flat rate. After placing your order, your item(s) will be weighed and postage calculated by our staff to your nominated postcode. An exact postage charge will then be quoted to you via phone or e-mail. Customers are welcomed to request registered and/or insured postage at a higher rate.

Payment Methods: The Trading Stables accepts credit card, direct deposit, cheque and money order payments for online orders. Items will not be sent until payment has been received in full. Credit card purchases will provide the fastest processing.

Undelivered Goods: If you have not received your order within five business days, please phone The Trading Stables on (03) 5943 2444 or e-mail sales@tradingstables.com.au. Please have on hand a copy of your original order form and any other relevent correspondence received from The Trading Stables. The Trading Stables accepts no liability for goods lost or damaged in transit.

Refunds & Returns: The Trading Stables only offers refunds on faulty goods and/or goods that do not match their description. For all other returns a store credit will apply, providing the item(s) is returned in its original condition, accompanied by all original tags/packaging and receipt. Items must be sent back via registered post and postage fees will apply. Refunds do apply for saddle trials, providing the saddle is returned to the shop in its original condition. If payment was made by creditcard, a refund surcharge will apply.

Disclaimer: Products are featured on this site on the basis that they will be available at the time of ordering. Failure by a supplier to deliver according to the sample, description or at all may result in some lines becoming unavailable. Some items, styles, colours and sizes may not be in stock at the time of ordering, but may be ordered in through the supplier. In this instance, a longer delivery period may apply. The Trading Stables aims to represent all stock as accurately as possible. Variations in products may occur. The Trading Stables welcomes product enquiries via phone or e-mail.

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